Confirms, logs, pages, briefs, connects.
That's the whole job: capture the emergency cleanly and get a human on the line who already knows what's happening.
Add-on · After-hours
After-hours answering for plumbers — Buzz takes the night shift.
A customer calls at 11 PM about water through the kitchen ceiling. Buzz confirms what's happening, logs the house, pages the on-call tech, briefs them, and connects the caller. When the tech takes it, the job can land on today's board.
Buzz is an add-on — not in the $99, $259, or $189 early-access monthly. Commercially offered after a clean answer path exists on your shop's line.
Sample add-on call. Not a live customer.
The call
What a midnight call actually looks like.
The customer talks, Buzz listens for the facts that matter — what's happening, where, is anyone in danger — then works the chain: log it, page on-call, brief the tech, connect the caller.
The tech hears the brief before the caller connects — no fumbling for an address at midnight.
Honest limits
What Buzz does — and what it never does.
Never quotes a price.
Buzz doesn't invent pricing at midnight. It doesn't promise an arrival window, a saved house, or a truck already rolling.
Lands on tomorrow's board.
Accepted after-hours work can land on today's board — the morning starts with the emergency already scheduled.
Needs a clean answer path.
Buzz is commercially offered only when the shop's line can answer cleanly — no voicemail loop, no screening loop eating the call first.
On-call comes from the board.
Who gets paged is who the board says is on call — the same schedule dispatch already trusts. Dispatch →
An add-on, when you're ready.
Day-one is software-only. Softphone, shop caller ID, port, desk SIP, and Buzz are add-ons you ask for later. Pricing →
Hear it yourself
Call the demo line and talk to it.
The same assistant answers our own sales line — ask it product questions or hear how it handles an after-hours call. Then decide if your shop line wants one.