What NectARM actually runs.

Scheduling

The day board: tech, apprentice, and laborer columns, visits, and unscheduled work waiting to be booked. Office and field stay on the same board.

Suggest

Ranked openings for a job — drive time, service zone, who’s on call, overtime and after-hours. Pick a slot instead of guessing who is closest.

Google Calendar

The board is the schedule. Google Calendar can connect if the shop still uses it, so the day is not kept in two places.

Scheduling health

Office can see how long work sits unscheduled, jobs that never got a slot, and work sitting on hold or waiting on parts.

Jobs

From intake through the field. Status, history, how it pays, warranty work, and the paper trail that used to live in three places.

Field reports

Techs write the work on the job — materials, labor, photos — instead of a form that never makes it back to the office.

Materials & labor

Parts off the van or out of the shop, hours on the people who were there. Billing reads the same lines the field just closed.

Tasks

Open work and blockers on the job and in a task center. The header count is the same list, not a sticky note.

Billing queue

Completed work lands here. Set how it pays, then create and send the invoice without retyping the job.

Invoices & pay links

Invoices out of the job. Card pay links for the customer. Office can see what is open without leaving the record.

QuickBooks

Customers, invoices, and time can sync. It is not a second set of books, and it is not a claim that you throw QuickBooks out.

Timeclock & timecards

Clock in from the header. Timeclock-only accounts exist for people who should not see the rest of the shop. Office agrees hours, then time can push to QuickBooks Time.

Shop stock

The catalog, shop quantity, bin location, photos, receiving, restock, field buys, and van returns. You can see what is on the shelf without walking the warehouse.

Associated items

Some parts always need other parts. A T fitting already knows it needs three rings. You set that once on the item, quantity included. When that part goes on a job, the companions are ready so the ticket does not forget the small stuff.

Van stock

What’s on each van, bins, restock from the shop, field buys, van returns. Techs see their van from the phone.

Showroom

For techs on site and at the counter: fixtures and installs with pricing and what is included, special order when not in stock, and a draft estimate that can go into the field report and invoicing while still on the job. It is not a walk-in customer catalog, and it does not ask condition questions yet.

Isometric CAD

Draft pipe on a true X / Y / Z grid with inch snap. Size, material, and system — cold, hot, drain, vent, gas — ride on every run, in the sizes the shop stocks. Charlotte and Canplas DWV profiles are in the catalog.

3D editor & walk

The same drawing opens as a real 3D view you can spin and keep editing. Place a fitting, rotate it, click the open port. WASD walk puts you inside the runs — look around like the shop map. Export the isometric sheet or the 3D shot. It is shop CAD, not a building-information model.

Slope, flow, hangers

Drain takes 1/4" per foot, or 1/8" on 4" and larger, and snaps to shop drain angles. Flip flow. 3D flow markers ride the centerline so you can see which way the line goes. Hangers auto-space by pipe size and count in the takeoff — strut, band, strap, midstory, riser.

Blueprint underlay

Drop a floor plan under the grid. OCR reads rooms, dimensions, and fixture hints so you are not tracing the house from memory.

Takeoff & inventory

Feet of pipe — rise included — plus fittings, fixtures, and hangers. Link a takeoff line to a shop item and see the dollars before you buy the list.

Calculator & math helpers

The plumbing calculator already turns fixture counts into supply and drain sizes, WSFU, DFU, and GPM — then drafting quick-sets those sizes on the pipe tool. Slope and hanger spacing math already ride with the run. Building toward intelligent flow through the whole system, auto sizing on the lines, and helpers that stay on the sheet while you draw.

Print for the crew

Export a PNG or send the drawing to the printer. Hang the isometric on the wall. It is a shop print, not a napkin sketch.

Fleet & today’s routes

Live map and a route strip for the day. Dispatch can see who is where without a second GPS tab that nobody updates. Live map while techs are logged in on their phone — not background fleet tracking. Verizon Connect / other trackers = integrate or quote.

Not in the monthly software fee. Browser softphone and shop caller ID so the house sees the shop number — not a personal cell. Click-to-dial lives on the card. Fees = setup, DID/monthly, and Telnyx usage — see Schedule A.

Port setup + ported-line monthly + usage; desk SIP optional. Not in the monthly software fee. Shop number on a desk set, wired extensions, and the line in the CRM. We port the line with you. Texting that number is not on for every shop yet.

Not in the monthly. The after-hours plus on the shop line when you are ready — not a promise Buzz is live on your line tonight. Commercially offered only after a clean answer path on that shop’s line (no voicemail / Google screening loop). Buzz logs the house, pages on-call, briefs the tech, connects the caller, and can put a job on today’s board when they take it. Buzz does not quote prices, invent arrival times, or promise a saved house.

Inbox

Real email boxes. Threads, reply, folders, and file a thread to a job so the paper trail is on the work, not in someone’s Gmail.

Softphone and shop caller ID. Fees = setup, DID/monthly, and Telnyx usage — see Schedule A. Not in the monthly software fee. Day-one is software-only unless you add them on the Order.

Off-box copies if the shop wants them. Not automatic with the monthly. No public RTO or RPO.

A second box ready if the shop wants a spare. Setup, not a hidden base feature.

Handheld scanners for receiving and van stock when the shop is ready. Not in the monthly.

$5 a month per company for Oregon apprentice progress reports. Other states are custom.

Custom-built hooks when a shop needs something the product does not already do. Quoted, not included.

Customers & sites

Accounts, multiple addresses, contacts, equipment, jobs, and the mail that belongs to them.

Estimates

Draft estimates and sent estimates on the customer, not a spreadsheet next to the board.

Customer portal

Customers get their own door: what’s happening now, bills and estimates, past work, request service. Pay a bill without calling the office.